General conditions

Article 1. GENERAL

  • 1.1 These general conditions apply to all services and products offered on the website and to all agreements between Volpe bvba and the customer.
  • 1.2 Details: VOLPE BVBA STEENWEG OP AALST 91 9620 ZOTTEGEM 0827.755.240

Article 2. PRICES

  • 2.1 The prices as stated on the website are in Euros and include VAT. All costs are included in the price.
  • 2.2 Volpe bvba reserves the right to extend the offer of the various products or to adjust them in terms of price and content.
  • 2.3 Volpe bvba can not be held responsible for any typing errors.

Article 3. PAYMENT

  • 3.1 The customer can choose from the various online payment options or cash payments.

Article 4. DELIVERY AND / OR COLLECTION

  • 4.1 Deliveries are made exclusively on the specified villages / streets.
  • 4.2 After finalizing the order, Volpe bvba will deliver the order as soon as possible or ready to pick up. If otherwise desired by the customer, this will be taken into further notice.

Article 5. IMAGES AND PHOTOS

  • 5.1 Photographs, images, texts and / or mentions are only published to illustrate the Offers and do not necessarily constitute a true representation of the offer in question. The photographs, illustrations and / or images are in no way binding.

Article 6. PASSWORD AND ACCOUNT

  • 6.1 The customer is responsible for every way in which he gains access to the Website. The customer is also responsible for the use and security of his Password and is liable for all use made via the Password and the Account of the Website.
  • 6.2 The Password is strictly personal and the customer is not entitled to let third parties use it.

Article 7. COOKIES

  • 7.1 The Website uses cookies to store information about the customer and visitor of the Website, such as the personal preferences of the user when using the Website.

Article 8. RIGHT OF WITHDRAWAL

  • 8.1 An order is considered definitive once the customer clicks on "Confirm" or "Confirm and Pay". Volpe bvba relies for its full fresh-service on the law (revoking right) perishable products or products with short shelf life).

Article 9. LIABILITY

  • 9.1 The customer is responsible for the choice of the products ordered by him.

Article 10. CANCELLATION

  • 10.1 In case of cancellation, Volpe bvba is entitled to charge a percentage. In case of cancellation 72 hours before delivery / collection: 25% will be charged. In case of cancellation 24 hours before delivery / collection: 50% will be charged. In case of cancellation 1 hour for delivery / collection: 100% will be charged.

Article 11. FORCE MAJEURE

  • 11.1 Force majeure means: any circumstance beyond the direct sphere of influence of Volpe bvba by which fulfillment of the agreement can no longer reasonably be required. This could include strikes, fire, extreme weather conditions or government measures and diseases and pests on the one hand and defects in the Volpe bvba products supplied.

Article 12. COMPLAINTS

  • 12.1 Complaints about the services offered on the website can be reported to: Volpe bvba Complaints will be dealt with within 10 days.

Article 13. DISPUTES

  • 13.1 On agreements between Volpe bvba and the customer to which these general terms and conditions apply , only Belgian law applies.